Refund Policy

Last updated: 2026-09-09

Balance

Loaded balance is not a purchase — it stays your money: it never expires or loses value and can be withdrawn to your address at any time under the withdrawal rules. There is no "refund" of balance as such, only withdrawal.

Metered usage

Each call is charged on actual usage and completed calls are not refundable. Failed calls (upstream error, timeout) are not charged. If you believe you were charged in error, open a dispute on that call within 7 days.

Day passes and monthly plans

• Time during which the pass worked normally is not refunded.
• If the pass stops working because the seller's credential failed (an outage), we first rebind it to healthy supply on the same platform, keeping the remaining time intact — no action needed from you.
• If no replacement supply exists, we refund the remaining time pro rata to your available balance: refund = amount paid × remaining time ÷ total time. You are notified in-app and by email when it is done.

Disputes

To contest a specific order or call, open a dispute from the dashboard with evidence (request ID, time, what happened). We normally decide within 3 business days: approved refunds go to your available balance; rejections come with a reason. Decisions are final.

Seller side

Outage refunds and dispute refunds paid to buyers are clawed back pro rata from the seller's frozen earnings, then from available balance; any remaining shortfall is covered by the Platform — a seller's wallet never goes negative.

Not refundable

• Consumed usage and elapsed pass time.
• Dissatisfaction with model output (AI output is not guaranteed accurate; try models for free before choosing).
• Losses during a suspension for breaching the terms.
• Losses from entering a wrong withdrawal address.

Contact

support@tokenonline.ai